How Do I Change My Personal Details?
How Do I Change My Personal Details?
If you need to update any of your personal details on your CrownBet account you will need to contact our Customer Service Team via the live chat or email.
How Do I Update My Password?
How Do I Update My Password?
You can update your password at anytime by navigating to the ‘Account’ section and then selecting ‘Account Details’, from there if you head to the Change Password section of the page you can click the ‘Update Password’ button and follow the prompts.
What Is My Transaction History?
What Is My Transaction History?
Your account transaction history will display a record of all your transactions with CrownBet.
Can I Filter My Transaction History?
Can I Filter My Transaction History?
Yes! You sure can, the transaction history is able to be filtered to show:
Bets
Win
Refunded
Deposits
Withdrawals
How Do I Access My Transaction History?
How Do I Access My Transaction History?
To access your transaction history navigate to ‘Account’ and then ‘Transactions’.
Online Security & Protecting Your Account
Online Security & Protecting Your Account
CrownBet is committed to helping customers accounts remain secure by following the below processes:
Preventing fraud – Every transaction is monitored and heavily guarded behind our advanced encryption to help prevent fraud and identity theft. We are constantly reviewing and updating our systems to help block external threats so you can use CrownBet with confidence.
Does CrownBet request payment methods for verification? – There are times we may request to verify a payment method via a secure encrypted link. If you are being asked to provide your personal details via phone, email, or live chat and something does not feel right please get in touch with us over live chat and we can investigate this for you.
Protecting your money – At CrownBet, we take account protection and security very seriously, that is why we implement methods such as 3DS, a payment fraud protection system which will require an extra step with the cards financial institution before processing.
Lost or stolen bank card – Make sure you report that your card is lost/stolen to your financial institution first. Once that is done, get in touch with us and we can remove/suspend the card from your account to prevent further spending. We will then be able to assist in adding a new card or payment methods to your account.
Noticed suspicious activity on your account? – If you have noticed any strange activity on your account that you do not believe was you, please immediately jump onto live chat and one of our customer service agents will be able to suspend your account and have our security team launch an investigation.
Customers actions – There are actions that customers can take to prevent hackers from gaining access to their accounts. Please never share your username & password with anybody, regularly change your password and keep passwords different across online accounts. By doing this, you can help prevent any unauthorised activity on your account.
Why Is My Account Suspended?
Why Is My Account Suspended?
There are several reasons why your account may have been suspended or locked. Below are common reasons as to why you may not be able to access your account.
Incorrect Personal Details: If you have had a name change for any reason, you will be required to reverify your account. If your personal details have not been kept up to date, CrownBet reserves the right to suspend your betting account.
Responsible Gambling: CrownBet’s Responsible Gambling Team reserves the right to suspend an account if they require to check in with the customer regarding their betting activity.
Customer Security & Fraud: CrownBet reserves the right to suspend any account that shows activity that is deemed to be suspicious.
You may contact our Customer Service Team via live chat or email for more information about your account if your account has been suspended or locked.
How Do I Log Out Of My Account?
How Do I Log Out Of My Account?
You can log out of your CrownBet account at anytime by clicking on your balance and then navigate and click the ‘Log Out’ button in pink located in the top left corner of the dropdown box.
What Is The 'Account' Section Used For?
What Is The 'Account' Section Used For?
The ‘Account’ section on your account is designed for navigation to access everything about your account.
In the ‘Account’ section you will have easy access to list below:
Deposit
Withdraw
My Bets
Transactions
Responsible/Safer Gambling
Account Closure
Preferences
Account Details
I Have An Old Account, Can I Still Access It?
I Have An Old Account, Can I Still Access It?
If you already have a CrownBet account, please refrain from creating any more accounts. This is due to security policies and our terms and conditions stating that customers are eligible to hold one account per customer.
If you are having trouble accessing your account, please contact our Customer Service Team via the live chat or email.
My Bet Slip
My Bet Slip
Your bet slip is in the purple box located in the top right corner of your device. When selecting a market, before confirming the bet the selection will be placed in your bet slip. This gives customers an opportunity to review the selections before placing a bet. After reviewing your selections, you will be able to place your bet.
My Bets
My Bets
Located next to the bet slip, you will find My Bets. This is an area where you can review your bets, whether they are pending or resulted.
How Do I Close My Account?
How Do I Close My Account?
A member of CrownBet can request the closure of their account at any time.
Please note: account closure is different to taking a short or long break.
If you would like to request the closure of your CrownBet account, you can do so online. Simply log into your CrownBet account and visit the ‘Account’ section. From here you can click on ‘Responsible Gambling’ then ‘Account Closure – View Deactivate Account’.
Alternatively, you can contact our Customer Service Team via email at [email protected] and request the closure of your CrownBet account.
After submitting a request to close your account (via the ‘Account Closure – View Deactivate Account’ section or via email), your account will be suspended, meaning that you will not be able to deposit, withdraw or place further bets. Our Customer Service Team will process the closure request.
All matched bets will stand. Once settled, any profits can be withdrawn by contacting our Customer Service Team.
Please note - closure requests made via email will be processed as quickly as possible by our Customer Service Team.
Remember, account closure is different to taking a short or long break. If you have closed your account, and wish to reopen it, you can contact our Customer Service Team at [email protected] and request that your account be reopened. On receiving such a request, we will undertake a review of the account and will make a decision as to whether the account will be reopened. We reserve the right to keep an account closed.
How Can I Change My Marketing Preferences?
How Can I Change My Marketing Preferences?
Your marketing preferences can be updated any time by navigating to ‘Account’ and then ‘Preferences’, from there you can select/unselect different options.